HomeCare 1st Choice in Supporting Independence

From 6am Sunday February 28th, Auckland in COVID Alert Level 3.

The rest of New Zealand is in COVID Alert Level 2.

COVID ALERT LEVEL 3 UPDATE - February 28, 2021

Once again, Auckland is at COVID Alert Level 3 and the rest of New Zealand is at COVID Alert Level 2.

Please note, for clients in Auckland, services will continue as normal but full COVID precautions will be in place.

This includes wearing of PPE and social distancing.

If you wish to cancel a service, please phone our office. Because we are expecting a large number of phone enquiries from Support Workers and whānau (clients), you may have trouble getting through to us, please keep trying. If your Support Worker turns up and you do not require their assistance, please simply tell them they are not needed.

For clients outside of Auckland, services will continue as normal.

If you have any questions regarding service delivery, please phone your Home HealthCare office.

Thank you for your understanding and support.


COVID ALERT LEVEL 1 UPDATE – February 22, 2021

From midnight Monday Feb 22nd, New Zealand is in COVID Alert Level 1. That’s great news but it is still important to be careful. That means:

• Before starting any appointment, your Support Worker will ask you some questions about your health including if you are experiencing ANY type of respiratory illness. This includes mild cold-like symptoms, severe flu-like symptoms and everything in-between. If the answer is “yes,” your Support Worker will contact their Home HealthCare office. Don’t worry, you will not miss out on healthcare support.

• Advice for the use of PPE is explained in the attached one-page document. In most cases washing of hands is enough.

CLICK HERE to read the Ministry of Health COVID Alert Level 1 PPE guidelines.


Recently, some of our clients were visited by two women alleging to be from Visionwest and Access. They said they were there to conduct a survey to ensure Support Workers were doing a good job. They then asked a number of personal questions. The women did not have ID and were not wearing any kind of uniform. They are not from Visionwest or Access.

We have contacted the rest home and are asking if they have CCTV. We have asked the clients to call the police. We are contacting the DHB to let them know and will be putting a message on our website and Facebook pages to advise our Support Workers and clients to be aware that this has happened.

While this occurred in a Waikato rest home and to a client in Rototuna, it is a good time to remind ALL clients and their whānau to be vigilant.

Clients should be reminded:
• Visionwest and Access Support Workers wear uniforms and carry ID’s.
• Neither Visionwest nor Access would ever do face to face surveys like that.
• Clients should never let anyone they don’t know into their homes.
• If in doubt, clients should ask to see their Support Worker’s ID.

Thanks for your help with this, we want to make sure our whānau always feel safe in their homes.

Our Latest News

  • Thank you for your encouragement
    18 Feb | 2021

    It’s always great to hear the comments of satisfied whānau. Our Support Workers work hard and it’s a real encouragement to be told how much those we look after appreciate all that we do.

  • International Day for Older Persons, October 1, 2020.
    01 Oct | 2020

    October 1st is International Day for Older Persons 2020. The theme this year highlights the role of healthcare workers in contributing to the health of older persons and we want to again pay tribute to our VisionWest Support Workers and the tremendous work they do.